Return Policy

Here’s an example of a Return Policy in English:

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our return policy below.

Eligibility for Returns:

  • Returns are accepted within 30 days of the purchase date.
  • Items must be unused, unopened, and in their original packaging to be eligible for a return.
  • Certain items, including personalized products, gift cards, and perishable goods, are non-returnable.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

How to Return an Item:

  1. Contact our customer service team at [your contact email/phone number] to initiate the return process.
  2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  3. Our team will provide you with a return authorization and instructions on how to return the item.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  • Please ensure the return is properly packaged to avoid any damage during transit.

Refunds:

  • Once we receive the returned item and inspect its condition, we will process your refund.
  • Refunds will be issued to the original payment method.
  • Please allow 5-10 business days for the refund to appear on your account, depending on your bank or credit card company.

Exchanges:

  • If you would like to exchange an item for a different size, color, or model, please follow the same process as a return and place a new order for the item you wish to exchange.

Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately with photos of the damage, and we will assist you in arranging a replacement or refund at no additional cost to you.

Late Returns:

  • We reserve the right to refuse returns that fall outside of the 30-day return window or do not meet the return criteria.

If you have any questions about our return policy or need assistance, please contact us at info@expresswayshop.com